Achieving Marketplace Agility Through Human Resource Scalability

Excerpt] Increasingly, firms find themselves, either by circumstances or choice, operating in highly turbulent business environments. For them, competitiveness is a constantly moving target. Many, it appears, are satisfied to enjoin the struggle with patched up business models and warmed over bureaucracies. But some, convinced that this is a losing proposition, are aggressively exploring and even experimenting with alternative frameworks and approaches. The monikers are many -kinetic (Fradette and Michaud, 1998), dynamic (Peterson and Mannix, 2003), resilient (Hamel and Valikangas, 2003) and our favorite, agile (Shafer, Dyer, Kilty, Ericksen and Amos, 2001) -but the aim is the same: to create organizations where change is the natural state of affairs. Clearly, this quest poses a number of major challenges for our field (Dyer and Shafer, 1999, 2003), one of which, optimizing human resource scalability, is the subject of this essay.